Refund Policy
Legal disclaimer
Effective date:Â 5 August 2026
Pires Electrical Solutions is committed to providing high-quality electrical services and complying with the requirements of Australian Consumer Law.
Change of mind
Refunds are generally not available for completed services where a customer changes their mind after the work has been performed.
Deposits
Deposits paid for special-order materials, equipment or products may be non-refundable once an order has been placed with a supplier.
Where work has not commenced, any refund will be assessed after deducting any costs already incurred.
Faulty workmanship
If you believe there is a problem with the work performed by Pires Electrical Solutions, please contact us as soon as possible.
Where a fault is determined to be directly related to our workmanship, we will assess the issue and take reasonable steps to rectify it.
Faulty products
Products supplied by Pires Electrical Solutions are covered by the applicable manufacturer’s warranty and the guarantees provided under Australian Consumer Law.
Cancellation of appointments
Customers should notify us as soon as possible if an appointment needs to be cancelled or rescheduled.
Cancellation fees may apply where materials have already been purchased or substantial time has been allocated to the work.
Australian consumer law
Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available under Australian Consumer Law.